Terms and Conditions 2023
Courses
Citas College Dublin is an adult centre of English
Language teaching. All students must be aged
over 18. Courses cannot be transferred and
must be completed within the specified time
originally booked.
Admission Criteria
Our courses are offered to adult English
language learners who wish to learn/improve
their English. Learners from all previous
educational backgrounds may apply.
Citas College Annual Calendar
There will be no classes on Republic of Ireland
public holidays (bank holidays) and Black Friday. In addition, the college will be closed for the
following dates –
Summer Holidays: 31st July-2023 to 4th August 2023
Inclusive.
Christmas Break: 18-Dec-2021 to 29 Dec-2023
inclusive.
Class Timetable
We offer 25 week courses and a variety of shorter term courses. On enrolment, students can chose to study either in the morning or the
afternoon. Class times are as follows (3 hours
per day and 15 min break in between, Monday to Friday):
Morning Class: 0900 – 1030 and 1045 – 1215
Afternoon Class: 1300 – 1430 and 1445 – 1615
Fees
Fees for 25 week courses include course tuition,
initial placement test, induction, use of college
facilities, computers & Wi-Fi, the end-of-course
external exam fee (compulsory for Non-EU visa
courses), one course textbook, medical
insurance and learner protection. Fees do not
include accommodation, airport transfers unless and otherwise there is any special promotion, bank/PayPal charges or travel insurance.
Learner Protection
Citas College has Learner Protection insurance
provided by Arachas which guarantees
student fees in the unlikely event of college
closure. Authorized by the Central Bank, this
learner protection guarantee complies with the
Qualifications and Quality Assurance (Education and Training) Act 2012 part 6 requirements (that all programmes of 3 months or more duration have in place arrangements for the Protection of Enrolled Learners to ensure learners have the opportunity to complete their program of study.)
Personal Contact Details
Each student is responsible to ensure that
Citas College is informed of any changes to their personal contact details. This includes email
address, postal address and mobile phone
number.
Accommodation
Accommodation is not included in the course
fees. We encourage students to source their
own accommodation. However, Citas College
will assist students in this process.
Photography & Film Material
By accepting these terms & conditions,
students accept that photos or videos from
events may be used for promotional purposes.
End-of-Course Examinations
Students who are doing the long term course
(25 weeks) are required to sit the end-of-course-examination.
Course Textbooks
It is mandatory for all students to have their
own course textbooks. English language courses in Citas College are modular. Each module
(12 weeks) requires 1 compulsory course text
-book. The course book is provided for each
student in their lessons. If you would like your
own copy of the book this can be purchased
from the College at the cost of €35.
Airport Transfers
We can arrange for you to be met at Dublin
Airport and taken by car to your place within Dublin. The cost of this service is €30 one way.
Medical Insurance
Medical Insurance is mandatory and it is inclusion with course fee so student doesn’t need to apply separately.
THE International Student Visa
In order to comply with the conditions of the
International Student visa, students are required to attend class for 15 hours per week for 25 weeks and to sit an external end-of-course examination. In return, students are granted a maximum 8-month study visa with permission to work part-time (20 hours per week) at all times and full-time (40 hours per week) during June, July, August and September and from 15th December to 15th January. (For more information see the Department of Justice website www.inis.gov.ie). CITAS College offers an efficient visa support service at no extra cost.
Cancellations & Refund Policy
Requests for cancellations must be made in writing to Ivana Cepo, Student service Officer, Citas College Dublin, email: ivana@citas.ie. Where applicable, refunds will be made to the person or organisation who initially made the payment, within one month of approval of cancellation.
Conditions of Refund:
1) Course refunds will only be granted where a course is cancelled prior to the course commencement date.
2) In the event of a course cancellation, an administration fee of €250 will be charged. This also includes cancellations due to visa refusal - in which case an official letter of refusal is required.
3) In the case of illness, students may ask for their course to be postponed to a later date. In this case, the college will require a medical certificate.
4) Full refunds (less the above administration fee) can only be granted for bookings cancelled up to 2 weeks prior to course commencement. For cancellations occurring 1 to 7 days before course commencement, 50% of the full amount can be refunded.
No refund will be made:
5) A course cannot be refunded, carried over to
the next calendar year or transferred to another student when the visa is already conceded.
6) For any cancellation once the course has commenced or if the student has used false information or engaged in fraudulent activity during the visa application.
Sickness Policy
1) Students who are unable to attend class due to illness or for any other reason must contact
the college. In the case of illness, students are
required to fill in and submit a sickness form at this link:
http://www.citas.ie/leave-of-absence-form/.
They must do this before 12pm every day they are sick.
2) If students are absent for more than two
days, they are required to submit a doctor’s
medical certificate on the first day of return to
the college.
3) Sick leave will be granted at the discretion of the college. Any abuse of this mechanism will
not be tolerated. Where a pattern emerges in
the taking of non-documented sick days, the
student will be required to provide a doctor’s
note (even for one day of sickness).
4) In the event of a documented case of an
illness or medical problem, the student is required to send an email/written letter to the ivana@citas.ie, informing him as to the nature of the problem.
5) In the event of an extended illness or med
-ical problem, the college must be provided with
updated certification that explains the need for
extended absence from class.
6) All medical documents must be submitted in a timely fashion. Failure to do so will result in
the absence being treated as non-attendance.
7) In the case of bereavement of a close family
member, holidays can be granted at the
discretion of the college
Holiday Policy
1) Holidays should be requested before or
during enrolment. Holiday periods cannot at
any point exceed 1/3 of the total weeks elapsed (front-loading of holidays is not permitted). For example, in order to take one week of holidays, a learner must have completed three weeks of
classes.
2) All holidays must start on a Monday and
finish on a Friday.
3) A maximum of three separate holidays can
be taken over the 6-month course.
4) Citas College does not authorise holidays to
enable student to take up extra employment.
Attendance Policy
It is a GNIB requirement that students on
International Student visas must maintain an
attendance rate of above 85%.
Course Withdrawals
If a student wishes to withdraw from their
course after arrival at the college (without
refund) they must inform the Student Service Officer in writing, giving an explanation of their
circumstance.
Complaints and Grievances
If you have a complaint, please let the teachers, Academic Support Team or Administration team know. If your problem is not resolved, please
Report it to Ivana Cepo, Student service Officer, Citas College Dublin, email: ivana@citas.ie. . More details on our Complaints and Grievance procedures can be found in the Student Handbook along with a Citas College Complaint form. A Complaint Box is placed at the front office area. Students are free to drop their complaints there.
Disputes
Any disputes relating to services provided by
the college must be brought to the attention of the college management via info@citas.ie while the student is in Ireland. Where necessary, any legal disputes will be heard in the courts of the Republic of Ireland.
Student Handbook
Please see the Citas College Dublin Student Handbook for more details of our policies, terms and conditions.